First Linen Limited - Terms - Quality Bed Linen,Luxury Cotton Fitted Sheets,flat Sheets,duvet Cover,Pillowcases,Hotel Bed Linen

Quality bed linen made available to everybody

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terms

Prices 
All prices shown on the web site include VAT at the current standard rate.

Placing an order
Our shopping cart service accepts orders from mainland UK customers only.  We are pleased to accept orders from Northern Ireland, Scottish Islands, IOM, IOW and the Channel Islands by telephone.  All customers may place an order by telephone.

Hours 
The sales office is open between 9am - 5.00pm Monday - Thursday, 9am - 4.00pm Friday.
 
Carriage 
Orders over £65.00 are sent carriage free within mainland UK. Orders under £65.00 will be charged carriage at £4.00.  Carriage will become payable on "carriage free orders" if the spend reduces below carriage free amount caused by the return of goods.  Separate carriage charges apply to all non UK mainland destinations including N.I, Scottish Islands, I.O.M and Channel Islands and is subject to quotation.
 
Delivery
Goods are normally dispatched within 3 - 10 working days.  We aim to deliver non stock items within 21 days from date of order. Alternative delivery arrangements by request.  Majority of orders are sent by a signed for courier service which requires a signature however small items may be sent by an alternative method.  After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed delivery attempts please discuss your delivery arrangements with us at time of ordering.  If you require further clarification of your delivery then please call the office on 01707 870731.

Confirmation of Order
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable

Sizes
All sizes quoted on this web site are subject to a plus or minus 3% tolerance. 

Colours 
Colours displayed on our web site are indicative only. 
  
Payment 
Terms of business are 'Pro Forma' unless otherwise agreed. Payment can be made by cheque, credit /debit card or bank payment.  We reserve the right  to add a 2% surcharge when payment is made using a credit card. 30 day credit accounts are available on request subject to bank and trade references, along with a minimum monthly spend.
 
Returns 
We will provide a full credit or replacement for unused and unmarked goods that are not to specification. You also have the right to cancel your order at any time before delivery and within 7 days after the day of receiving your goods. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us in a saleable condition (unopened and unused). After seven working days the sale is considered closed and we will not make a refund.  'Made to measure' returns are accepted  on the basis of manufacturing defects only.  Returns are by prior agreement with our sales office. When returning goods we recommend the use of a 'signed for' carriage service.  Items lost in transit back to us is your responsibility.  Refunds are only provided when goods are received by us in their original condition and packaging. To request a refund please notify us immediately by e-mailing: sales@firstlinen.com     

Pillows & Duvets
For hygiene reasons we do not accept returns on pillows and duvets.

Shortages / damages 
Complaints regarding shortages in consignments and damage to goods must be notified in writing (post, fax, e-mail) within 3 days from receipt of goods, otherwise we cannot accept responsibility.
 
Retention of title 
Beneficial title of re-saleable goods remains with the seller until fully paid for.
 
Helpful hints with bed and table linen 
Shrinkage - all 100% cotton goods will shrink approximately 6% on weft (width) and up to 8% on warp (length) on laundering.
 
Laundering
We recommend when laundering coloured (Ivory) bed and table linen, the use of a detergent, free of OBAs (Optical Brightening Agents).